Work as DMC( hotels in Baku) in Azerbaijan for Hotelspro
Dealing with managers of organized travel groups, travel agencies; accepting and forwarding tourists
Receiving and processing calls
Telephone consultation for clients
Dealing with e-mails
Calculating the price of tours
Leading customers from the moment of calling to returning from tour
Controlling payment for tours
Searching and booking hotels, transport, museums, public catering points (café, restaurant)
Working with railway agencies (booking and preparation of railway tickets)
Creating and calculating new tours
Managing and filling company’s website (prices, programs)
Dealing with contracts of hotels, museums, transport companies
Working with guides

Manage and monitor activities of all employees in the Front Office department making sure they
adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel
policies and procedures, coaching, training and correcting where needed.
Maintain a professional and high-quality service oriented environment at all times
Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with
complaints, problem-solving, disturbances, special requests and any other issues that may arise
Manage the night shift in the department ensuring all employees perform the tasks assigned to them
and coordinate Front Office activities with other departments
Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and
repeat guests.

Control of non-cash payment of purchases
Organization of business meetings

welcome and greet guests
answer and direct incoming calls
inform guests of hotel rates and services
make and confirm reservations for guests
ensure proper room allocation
register and check guests in
confirm relevant guest information
verify guest's payment method
verify and imprint credit cards for authorization
issue room keys and direct guests to their rooms
maintain clear and accurate records of guest room bookings
compute all guest billings, accurately post charges to guest rooms and house accounts
receive and transmit messages for guests
retrieve mail, packages and documents such as faxes for guests
listen and respond to guest queries and requests both in-person and by phone
provide accurate information about local attractions and services
liaise with necessary staff including housekeeping and maintenance to address any problems or
complaints made by guests
complete and maintain any incident reports, daily activity reports or other reports requested by
management
manage conference room bookings and scheduling
close guest accounts and check guests out
review accounts and charges with guests during the check-out process
process accurate payment of guest accounts
inform housekeeping when rooms have been vacated and are ready for cleaning
monitor visitors to the hotel
enforce rules and policies of the hotel