It support (remote)

KeborMed is US corporation, providing connectivity services to healthcare device manufacturers. The company is based in Cleveland, OH, but our development team is located in Europe (Romania, Moldova and Portugal). The KeborMed team is growing and we are looking for passionate people who like to get stuff done, who can always focus on the big picture, and are ready to keep learning and improving, no matter how long they've been in the business.


***Key Responsibilities***

Device and Application Management:
- Manage macOS and Windows devices using Microsoft Intune.
- Configure and deploy applications and updates to managed devices.
- Ensure devices are compliant with security policies.

System Health Monitoring:
- Monitor system health using Microsoft Defender.
- Identify and address security threats.
- Proactively maintain system performance.

Technical Support:
- Provide first-line support to employees for technical issues.
- Troubleshoot password resets, internet connectivity, and email problems.
- Remotely access employees' computers to resolve software issues.

Issue Tracking:
- Document all technical issues and resolutions in the ticketing system.

Documentation Updates:
- Assist in updating and maintaining technical documentation, including user manuals, procedures, and knowledge base articles.
- Ensure documentation is accurate, up-to-date, and easily accessible.

Compliance:
- Assist in maintaining ISO 27001 certification.
- Conduct periodic access reviews and backup verification.
- Ensure compliance with security best practices.


***Required Qualifications***

Technical Skills:
- Proficiency in Microsoft Intune and Microsoft Defender.
- Knowledge of macOS and Windows operating systems.
- Experience with remote support tools.

Problem-Solving:
- Ability to diagnose and resolve technical issues effectively.
- Strong analytical and problem-solving skills.

Communication:
- Excellent verbal and written communication skills.
- Ability to explain technical concepts to non-technical users.


***Preferred Qualifications***

ISO 27001 Knowledge:
- Understanding of ISO 27001 standards and their application.
- Experience with compliance audits and assessments.

Technical Writing:
- Ability to write clear and concise technical documentation


***What We Offer***
• Competitive compensation
• The ability to work on exciting international projects
• Constant growth opportunities
• Flexible work schedule and other benefits
• The job is remote, you can work from the comfort of your home. All communications are online.

Do you think you’ve got what it takes? We’re looking forward to hearing from you!