Qa engineer

Are you looking for an invigorating environment to flex your tech chops and people skills?

We’re looking for a software developer to join our support team, improve our bot AI, identify & solve bugs, and conduct QA. As a software developer intern, you will help maintain the interaction between our customers and engineering team. This role is great for a super driven person who is willing to jump onto vital cross-org projects and own them.

Responsibilities
Conduct QA audits on the product
Aggregate analyze & improve Bot answers
Contribute to engineering efforts (solve bugs, review jira) while troubleshooting complex user issues and communicating with engineers, designers, and property managers
Create automations, write user documentation & optimize our support documentation and processes to improve users’ experiences and help take our onboarding to the next level
Improve our onboarding tooling - written mostly in Python and bash.

Requirements
Python experience
Proficiency working in a technical environment and comfort solving technical user issues
SQL experience
Tech-savvy with an ability to navigate multiple complex systems simultaneously to respond to user inquiries
A love for troubleshooting and debugging new issues
Enthusiasm for unraveling complex problems
Team player, with a problem-solving approach

Familiarity with our tech stack: AWS and/or Azure, Jira, Mixpanel, Superblocks, Customer.io, Jam, Github, and Contentful.