32 years
Male
Chișinău
1 500 USD
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About me
Passionate work & travel agent with an experience of 5 years working over the phone, email and PC.
A seasoned travel professional with comprehensive expertise in planning and executing travel arrangements for diverse clients. Known for exceptional organizational skills and ability to manage complex itineraries seamlessly.
Dependable team player who consistently adapts to evolving needs and maintains results-driven approach.
Work experience
April 2023 - July 2023
3 months
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Followed up with customers to increase customer service with travel plans.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Enhanced client satisfaction by crafting personalized travel itineraries based on individual preferences.
February 2017 - April 2021
4 years 3 months
Travel Agent
Dyninno ITN
Chișinău
- Working in GDS such as Sabre and mostly Apollo. Building different type of flights and searching segment by segment. Creating reservations, assigning seats, meals and wheelchairs.
- Creating requests, bringing referrals and returning clients.
- Answering clients calls and also calling them, keeping them on the line and booking on the line if possible.
- Working with Gmail, Spreadsheets, search engines such as Kayak, Skyscanner, Expedia and others.
Languages
Romanian Fluent
Russian Fluent
English Fluent
Desired industry
Education: Incomplete higher
Graduated in: 2018
Universitatea de stat din Tiraspol
Faculty: IT and English
Job preferences
Location
Remote
Hybrid
In-house
Working hours
Full-time
Flexible
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